Tip 2 Tail's highest priority is ensuring a safe and clean environment. We believe that the well-being and comfort of your pet is everything!
We will give you a 30 minute "heads up" and kindly ask that you pick your pet up within an hour after being notified. We do not have kennels or containment like the Big Box stores. Any time that exceeds the hour will result in a day care fee.
It is important that we know of any health or behavior issues, or allergies that your pet may have when you book your appointment. This way, we can ensure that your pet is cared for properly while they are with us!
We reserve the right to refuse service to any pet who displays aggressiveness. We will absolutely work gently and calmly with frightened, anxious, and shy pets, but injury to the pet and/or groomer must be avoided.
It rarely happens, but there are certain circumstances in which the groomer will not be able to finish the groom (stress/anxiety of pet). In such a case, you will still be expected to pay for completed services. We will also call you before performing any un-anticipated services that would affect price, such as unanticipated matting, discovery of fleas, full anal glands, etc.
Tip 2 Tail requires that all pets who come into the salon are fully vaccinated. Proof of vaccination must be provided when you drop your pet off.
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